NI Legal Assistant

Job Purpose

As the face of Lyons Bowe, the Legal Assistant in the New Instruction Team is responsible for the onboarding of new clients and supporting the team leader by processing the relevant documentation, responding to queries and keeping the relevant parties fully informed at all times.

Client contact by telephone and correspondence on current matters also form a major part of the daily duties as well as the responsibility for maintaining records and databases within the department.

Responsibilities and Duties

• Monitoring our online systems throughout the day for new cases – Opening Files and the administration of these files as well as maintaining the Customer RelationshipManagement (CRM) system
• Responding to inquiries made by clients about products and services in a timely and friendly manner.
• Building relationships with estate agents and other external clients to support establishing the Lyons Bowe brand in the location
• Supporting the New Instructions Team Leader and Head of Business Development in sales tasks as and when required
• Identifying opportunities and build long term relations with the appropriate prospects
• Promote the company’s products/services addressing or predicting clients’ objectives
• Provide trustworthy feedback and after-sales support

Requirements

The ideal candidate will have previous experience within a sales/customer service-based role in an office environment.

Ideally, they will have worked within an Estate Agents or Law Firm and have a good understanding of the conveyancing process, however this is not essential as full training will be given.

We are looking for an outgoing team player who is self-motivated and can work well under pressure.

Development/Progression Plan

NewInstructions is the cornerstone of our business, and we are extremely proud of the work that the team carries out on a daily basis.

There are plenty of opportunities for the post holder to develop their skills within NewInstructions and have a successful and fulfilling career, however, here atLyons Bowe we appreciate that everyone is different, and we are lucky enough to have a strong legal and operational aspect to our business.

So, whether they want to develop their skills in New Instructions, train as a LegalAssistant with the view to becoming a solicitor or find a career within a business support function, we have development and progression plans available for them.

Any opportunities or requests will be discussed with the post holder, Line Manager and Head of HR, Learning & Development as required.

Whatever you decide to do, Lyons Bowe will support and guide you along the way.

‍