The safest way is to check with us directly. We send our bank details to you once, right at the start, within our Terms and Conditions. We won't send them again by email. Before you hit 'send' on any transfer, please give us a quick ring. We’re always happy to confirm our details over the phone so you can be 100% certain your money is going where it should.

No, never. If you receive an email or a text message claiming that we’ve changed our bank account details, please ignore it and call us immediately on 01749 345756. Cybercriminals often try to intercept emails to divert funds, but we will never change our banking information via a digital message.

Absolutely. In fact, we encourage it. If it makes you feel more comfortable, feel free to send a small amount (like £1) first. Once we’ve confirmed we’ve received it safely, you can proceed with the rest of the balance. It’s a simple step that offers a lot of peace of mind.

Trust your gut. Scammers can be very convincing, but if something feels rushed, strange, or just doesn't sound like us, stop what you're doing. Don't click any links and don't share any passwords. Instead, reach out to your dedicated team member through a channel you know is ours—like the Lyons Bowe App or by calling our main office directly.

While email is convenient, it isn't always the most secure way to send sensitive information. Our app and client portal are fully encrypted, meaning your ID documents and personal details stay between us. It’s a bit like a digital vault for your case—you get 24/7 access, and we get the peace of mind that your data is locked down tight.

Definitely not. We will never ask you for your banking passwords or login details over the phone or via email. If someone claiming to be from Lyons Bowe asks for this information, they are not who they say they are. Hang up and let our Fraud Prevention Team know at security@lyonsbowe.co.uk.

Authorised Push Payment (APP) fraud is when a criminal tricks you into sending money to them by pretending to be someone you trust, like your solicitor. They are very good at making their emails look identical to ours. This is why we insist on "verifying before you transfer"—a thirty-second phone call to your solicitor can prevent a very costly mistake.

We don't just talk about security; we invest in it. We combine the latest cybersecurity technology with regular staff training to make sure our team knows how to spot a threat before it becomes a problem. We’re also fully regulated by the Solicitors Regulation Authority (SRA), so you can rest assured we’re held to the highest professional standards.