The Lyons Bowe client care commitment
When it comes to client care, our approach is simple. We strive to provide the highest standard of service, delivered by our experts and supported by excellent client care.
We believe in open, honest communication. We treat our clients with integrity, respect and dignity; we treat people how we’d like to be treated.
How you perceive us as business and the level of care we provide is important to us. We monitor our performance and conduct regular reviews of our systems and procedures so that we’re able to measure and improve the quality of service we offer you.
We invite feedback
We actively encourage feedback – both good and bad – from our clients. We use your feedback to improve the quality and consistency of service at both individual and team level.
We welcome your feedback at any time; not only at the end of your legal matter. If we’ve gone the extra mile for you or if you’re unhappy with something we’ve done, we want you to tell us about it.
We meet professional standards
We obtained the Lexcel accreditation within our first year – something we’re immensely proud of.
The Lexcel practice management standard is only awarded to practices that meet the highest management and customer care standards. As part of our accreditation, we’re assessed annually to ensure that we continue to meet the required standards in excellence.
We’ve also been a member of the Law Society’s Conveyancing Quality Scheme (CQS) since 2016, meaning we meet the highest standards of technical expertise and client service.
If the quality of our services falls far short of your expectations, you’re welcome to make a complaint. We have a three-stage complaint process and are committed to investing and responding to your complaint within a set timeframe.
You can find further information in our complaints policy.