Client Care

Client Feed Back

We have a passionate desire to continually improve the quality and consistency of the services we provide. We therefore actively welcome feedback from clients and support measures to improve quality and service on an individual and team level.

Our Accreditations

When we started as a business in November 2014 we were determined to put the right foundations in place from the very beginning. One of our main objectives was to obtain the Law Society Lexcel Accreditation within our first year. We proudly achieved that goal and were accredited in November 2015.

Lexcel is the Law Society’s legal practice quality mark for excellence in legal practice management and client care. Lexcel certifies that the law firm you are using is accredited as an organisation which is well managed in seven different areas: structure and strategy, financial management, information management, people management, risk management, client care, file and case management.

In addition to achieving Lexcel Accreditation, our other main objective was to be accepted as a member of the Law Society’s Conveyancing Quality Scheme (CQS). We proudly achieved that goal and were awarded CQS accreditation in January 2016.

The Law Society’s Conveyancing Quality Scheme (CQS) provides a recognised quality standard for residential conveyancing practices. CQS accreditation establishes a level of credibility for firms as they are required to show that they meet the highest standards of technical expertise and client service.

Testimonials

Our clients range from private clients and small enterprises to large businesses. We realise how important it is to understand that every client is unique and that as a business we need to provide a bespoke service tailored to each client’s individual requirements – we strive to provide a service which is akin to having an in-house lawyer. By creating these close, personal relationships we are well placed to offer advice and support across a wide range of business and legal areas, adding the maximum possible value at every opportunity.

“Paul and his team has provided myself personally and Bridges with an excellent service for the past 5 years. In that time he has provided me with a full range of services and in every case to a very high standard. Whilst offering excellent customer service and high attention to detail he is also able to offer us excellent value for money”
Mathew Bridges Owner – Bridges Electrical

“Paul has a great ability to understand and balance his client’s entrepreneurial legal requirements with a modern and professional attitude and approach.”
Kevin Newton Owner – Best Western Swan Hotel, Wells

“Lyons Bowe provide a fantastic legal service for our business.
Their attention to detail is second to none.”
Kate M. Owner – The Little Cafe. Union Street, Wells, Somerset

“The service provided by Paul and the Lyons Bowe team was fast, efficient and
very cost effective which is crucial for small to medium size businesses. The best thing was we did not have any distractions from our day-to-day work activities knowing our interests were in more than capable hands. Highly recommended!”
Rod Love Director – Love Creative UK Website Development and Design

“Paul and Danny have acted on behalf of Avalon Plastics on a number of occasions, their commercial knowledge is second to none and they endeavour to get the job done in a professional and concise manner resulting in the best possible outcome.”
Keith Butler – Avalon Plastics

“Danny and Paul have acted for Perry’s Recycling over a number of years. They have assisted us in commercial purchases, contracts, agreements, disputes and much more. Danny and Paul work well as a team and have always provided us with a top class service.”
Brian Perry – Perrys Recycling